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Why is my order delayed?

• High order volumes during busy periods, which can slow down processing and dispatch.
• Courier delays, such as routing issues, staffing shortages, or unexpected backlogs.
• Weather or transport disruptions that affect delivery networks.
• Stock or supplier delays if an item takes longer than expected to reach our warehouse.
• Incorrect or incomplete address details, which may require extra verification.

We always work to get your order to you as quickly as possible. If your delivery is running late, it’s usually resolved within a short time. You can check the latest status through your tracking link, and our support team is here to help if you need further assistance.

How do I cancel an order?

You can request a cancellation by contacting our customer support team as soon as possible. Orders can only be cancelled before they are processed or dispatched, so acting quickly gives you the best chance. If your order has already been shipped, it can no longer be cancelled, but you may still be able to return it once it arrives.

To request a cancellation, please provide:

• Your order number
• The name and email used at checkout
• The item(s) you want to cancel

Our team will confirm whether the cancellation is possible and update you by email.

How do I modify an order?

If you need to change your order, please contact our customer support team as soon as possible. We can usually update details such as the delivery address, item quantities, or product variations only if the order has not yet been processed or shipped. Once an order is on its way, modifications are no longer possible, but you may still be able to return or exchange the item after delivery.

To request a change, include:

• Your order number
• The name and email used at checkout
• The specific changes you want to make

Our team will check the status of your order and confirm whether the modification can be completed.

How do I track an order?

Once your order has been dispatched, you’ll receive a shipping confirmation email that includes your tracking number and a link to the courier’s tracking page. Simply click the link or enter the tracking number on the courier’s website to see the latest updates on your delivery.

If you created an account at checkout, you can also log in to your account and view your order history to check the current status. Tracking information may take a short time to update after dispatch, especially during busy periods.

If you haven’t received a tracking email or the link isn’t working, our support team can help you locate your order.

How do I get a refund?

If you’d like a refund, you can submit a request through our customer support team or by using the returns section on your account page. Refunds are available for eligible items once they are returned in their original condition, unless the product arrived damaged or faulty. After we receive and inspect your return, your refund will be issued to your original payment method. Processing times may vary depending on your bank, but most refunds appear within a few working days.

To speed things up, please include your order number and the reason for the return when contacting us.